Last Updated: 01.08.25

Return & Refund Policy

1. Prescription Products

All compounded prescription sprays are custom-made and final sale – no returns or refunds once shipped, due to safety regulations and legal restrictions.

If a prescription is not issued by the doctor, you will receive a full refund of any charges related to consultation or the prescription pathway. Please allow 5–7 business days for the refund to process.

2. Non-Prescription Products

You can return unused, unopened items within 14 days of receipt for a full refund, minus any shipping costs. Returns must be in original condition and packaging. Contact support to initiate a return.

3. Defective or Damaged Products

If you receive a defective or damaged item, prescription or non-prescription, please contact us within 30 days of delivery. We will arrange a replacement or refund and cover any return shipping costs.

4. How to Initiate a Return or Report an Issue

Email info@tilfreds.eu with your order number, photos of the product/packaging, and a brief description of the issue. Returns or replacements will be coordinated via email.

5. Processing Time and Methods

Refunds are processed within 5 – 7 business days once the return is received or eligibility is confirmed. Refunds will be made to the original payment method unless otherwise agreed in writing.

6. Changes to this Policy

We may modify this policy from time to time. The latest version will always be available here on our website and include a “Last Updated” date.